Toll Free Numbers: The Value of Human Interaction in New Health Care Systems
With the passage of the Patient Protection and Affordable Care Act (PPACA), millions of people have greater protection against losing or being denied health insurance coverage, and better access to primary and preventive services. The individual mandate in the PPACA requires every person to carry…
Unified Communications in Health Care Offices
In the complex data-driven world of healthcare, Unified Communications (UC) technology is one way to increase efficiency, enhance operational performance, and improve patient safety. Timely and reliable communication of accurate information is critical to effective health care delivery. The integration of data, voice, messaging, location…
Call Centers: Are They Outdated?
It’s no secret that online content has changed the way we all do business. Customer feedback can be delivered through online forums, brochures and manuals can be uploaded directly to company websites, and social media has the become the central hub for all things PR….